3. Information You Provide To Us

• We collect Personal Information from you listed in Section 1 above.
• When you engage us to provide Services, our payment processor will collect all information necessary to complete the transaction, including your name, credit card information and billing information.
• If you provide us feedback or contact us via email, we may collect your name, if stated, and email address, as well as any other content included in the email, in order to send you a reply.
• When you participate in one of our surveys, we may collect additional information that you knowingly provide.
• We will maintain the information you send via email in accordance with applicable federal law.
• In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us. 

4. Collected via Technology

• In an effort to improve the quality of the Services, we reserve the right to track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using Cookies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive or mobile device. Sending a Cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis. Please review the Cookie Policy for more information. ("Cookie Policy")
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• Our Website uses social media connectors. They are social media buttons, including but not limited to Facebook, Instagram, Clubhouse, Discord, Patreon, Pinterest, Reddit, Rumble, Soundcloud, Snapchat, TikTok, Threads, Twitch and X (Twitter), you see on our Website or blog posts that allow you to connect and learn more about us and interact with us, our users and marketing partners. We reserve the right to use technological equivalents of Cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites. These social media third-party providers may combine your information with other information they have about you. The Personal Information that is shared with them will be governed by the third-party provider’s privacy policy and will apply to any Personal Information Refined Leadership may access through the third-party provider.

• We also use third party analytics services such as Keap and Stripe to track new leads, customers, sales and invoice related information, Meta and Google to track social media activity as well as other analytics services to collect information about how you use and interact with our Services. Such third-party analytics services may use Cookies to gather information such as the pages you visited, your IP address, a date/time stamp for your visit and which website referred you to the Website.
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• Some content or applications, including advertisements, on the Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used and we are not liable for any third party providers, acts or omissions. If you have any questions about an advertisement or other targeted content, you should contact the third-party provider directly.

6. Use of Your Personal Information

In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Information in the following ways :

• to facilitate the creation of and secure your account;
• to provide you Services as you requested;
• to identify you as a user in our system;
• to establish an account on the Website;
• register you for virtual Courses;
• publish your testimonial;
• to provide improved administration of the Services;
• to improve the quality of experience when you interact with the Services;
• to send you administrative email notifications, such as security or support and maintenance advisories;
• to respond to your inquiries related to employment opportunities or other requests;
• to periodically send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes including those of third parties; 
• to perform marketing, show you advertisements including interest-based or online behavioral advertising, and data analysis; 
• to comply with legal obligations, as part of our general business operations, and for other business administration purposes; and
• in very limited circumstances where we believe necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this Privacy Notice.

8. How We Share Your Personal Information

We may disclose your Personal Information as described below and as described elsewhere in this Privacy Notice :

• Third Party Service Providers. We may share your Personal Information with third party service providers to provide you with the Services that we offer you; to conduct quality assurance testing; to perform marketing; to show you advertisements, including interest-based or online behavioral advertising on other websites; to run data analysis; to facilitate creation of accounts; to process your payment; to provide technical support; and/or to provide future services to you.  Prior to engaging any third-party service provider, Refined Leadership performs due diligence to evaluate their defensive posture and executes an agreement requiring each third-party service provider to maintain minimum acceptable security practices. The third-party service providers we are engaged with and/or third-party products and/or services we use to provide the Services can be found here [Insert link to List of Processors].
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• ‍‍‍Other Disclosures. Regardless of any choices you make regarding your Personal Information (as described below), we may disclose Personal Information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on us; (c) to protect or defend our rights or property, or the rights or property of users of the Services; (d) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person and/or (e) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or any agreements you may have with us, as applicable.
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• Business Transfers. If (i) Refined Leadership is acquired by, merges with, or receives investment from another company or (ii) if any of the Refined Leadership’s assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your Personal Information with lenders, auditors, attorneys and consultants.
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• Process Payments. We transmit your Personal Information via an encrypted connection to our payment processor. To learn more about the payment processor we use and their policies related to privacy, learn more at Stripe – Privacy Policy (stripe.com)
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• Integrations and Third-Party Services. We integrate third-party Application Programming Interface (“API”) in connection with the Services that we offer you.  The information collected by Refined Leadership when using the API, is processed in compliance with this Privacy Notice. Information collected by third-party API partners is governed by their privacy policies and Refined Leadership does not own or control those third parties.

10. Your Rights Regarding the Use of Your Personal Information

We may send periodic promotional emails to you. You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. If applicable, you can also indicate that you do not wish to receive marketing communications from us in the “Notifications” section of your Account. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Notification section of your Account, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Notice. You may unsubscribe to promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process unsubscribe requests. If you unsubscribe from receiving promotional emails, we may still send you emails about the Services.

Your Rights and Choices

If applicable privacy laws allow, you may have rights over your Personal Information.  This includes, but is not limited to:

• Right to Know. You have the right to request disclosure about our Personal Information collection practices during the prior 12 months, including the categories of Personal Information we collected, the sources of the information, our business purposes for collecting or sharing the information and the categories of third parties with whom we shared such information. You may request a copy of the specific pieces of Personal Information we may have collected about you in the last 12 months.
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• Right to Delete.  You may request that we delete (and direct our service providers to delete) your Personal Information, subject to certain exceptions.
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• Right to Opt-Out.  You have the right to opt-out of any ‘sales’ of your Personal Information, if a business is selling your information. For clarity, we do not sell your Personal Information. 
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• Non-Discrimination. You have the right to not be discriminated against for exercising these rights.
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• You can make the following choices regarding your Personal Information:
  1. Access To Your Personal Information. You may request access to your Personal Information by contacting us at the address below. If required by law, upon request, we will grant you reasonable access to the Personal Information that we have about you.  We will provide this information in a portable format, if required.  Note that California residents may be entitled to ask us for a notice describing what categories of Personal Information (if any) we share with third parties or affiliates for direct marketing.  
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  2. Changes To Your Personal Information. We rely on you to update and correct your Personal Information. Please contact us at the address below immediately if there are any changes to your Personal Information. Note that we may keep historical information in our backup files as permitted by law.  
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  3. Deletion Of Your Personal Information.  Typically, we retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law, or as otherwise described in this Privacy Notice. You may, however, request information about how long we keep a specific type of information, or request that we delete your Personal Information by contacting us at the address below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.  
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  4. Objection to Certain Processing.  You may object to our use or disclosure of your Personal Information by contacting us at the address below.  
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  5. Online Tracking.  We do not currently recognize automated browser signals regarding tracking mechanisms, which may include ‘Do Not Track’ instructions. 
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  6. Promotional Emails. You may choose to provide us with your support@refinedleadership.com for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties.  You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive.  If you decide not to receive promotional emails, we may still send you communications related to your use of the Services and administrative purposes for reasons such as providing you with updates to this Privacy Notice.
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  7. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
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  8. Revocation Of Consent.  If you revoke your consent for the processing of Personal Information, then we may no longer be able to provide you Services/ you should not access the Services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address below.

1. 11. How to Exercise your Right(s)

You may enquire about your Personal Information by contacting us as described below in Section 20.  Refined Leadership will generally respond to all access requests within 30 days of the receipt of all necessary information. We will need to verify your identity before providing you with the Personal Information we hold about you. In circumstances where we are not able to provide access, or if additional time is required to fulfill a request, we will advise you in writing. Refined Leadership may not release certain types of information based upon exemptions specified in applicable laws. Where possible, we will sever the information that will not be disclosed and provide you with access to the remaining information. Should we be unable to provide access to or disclose Personal Information to you, we will provide you with an explanation, subject to restrictions. In certain circumstances, such as where the request is excessive or unfounded, we may charge you an administration fee for access to your Personal Information. We may also charge for additional copies. We will advise you of any fees before proceeding with a request. You may learn more about the process or obtain assistance in completing an access request by contacting us as described below. Note that, as required by law, we will require you to prove your identity.  We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete Personal Information about you in our files. In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.  We will require verification that you provided the authorized agent permission to make a request on your behalf.  You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:

• A completed written notice indicating that you have authorization to act on the consumer’s behalf signed by you and the consumer.
• If you are a business, proof that you are registered with the appropriate Secretary of State to conduct business in that state.

If we do not receive this information, the request will be denied.

2. 12. How We Protect Your Personal Information and Personal Data

We implement security measures designed to protect your information from unauthorized access, alteration, disclosure and/or destruction. Because the internet is not a completely secure environment, we cannot warrant the security of any information a user transmits to us or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards.  Any account you have on our Website is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures; however, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee the Services are absolutely secure. 

3. 13. How we Retain Your Personal Information

We will retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise periods for which we keep your Personal Information vary depending on the nature of the information and why we need it. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use and/or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.  In some circumstances we may anonymize your Personal Information (so that it can no longer be associated with a user) for research or statistical purposes in which case we may use this information indefinitely without further notice.  We may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. In some cases, if you choose not to provide us with requested information, you may not be able to use the Services. You can request further details of retention periods for different aspects of your Personal Information by contacting us. Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.

1. 14. Accessibility

If you are visually impaired, you may access this Privacy Notice through your browser’s audio reader.

2. 15. Changes to This Privacy Notice

We reserve the right to change this Privacy Notice or any agreement you entered into with Refined Leadership time to time. We may notify you of significant changes to this Privacy Notice by sending a notice to the primary support@refinedleadership.com specified by you or by placing a prominent notice on the Site.  Significant changes will go into effect thirty (30) days following such notification. Non-material changes or clarifications will take effect immediately. Our Privacy Notice includes an “effective” and “created” or “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current Privacy Notice was last substantively modified. You should periodically check the Site and this Privacy Notice for updates.

3. 16. Other Jurisdictions

Personal Information that you submit through the Services may be transferred outside of the jurisdiction in which you live.  We also store Personal Information locally on the devices you use to access the Services. Your Personal Information may be transferred to other jurisdictions that do not have the same data protection laws as the jurisdiction in which you initially provided the information. The following provisions may apply to you depending on where you are located.

‍Nevada.  This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing users, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by emailing us at support@refinedleadership.com or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email: AGCinfo@ag.nv.gov.

‍Vermont. In accordance with Vermont law, we will not share information we collect about you with companies outside of Refined Leadership except as described herein, or otherwise required or permitted by law. Virginia. This Section is only applicable to you if you are a resident of the state of Virginia (“Virginia Residents”).  If you have a complaint, first contact us at support@refinedleadership.com.  We will respond within 45 days after receipt of your request, and such time may be extended for an additional 45 days if it is reasonably necessary.  We will notify you of any extension within the initial 45-day period. If you are not satisfied with our responses, you have the right to appeal.  We will respond within 60 days of receipt of your appeal.  If you still have an unresolved complaint, please direct your complaint to the Virginia Attorney General at service@oag.state.va.us or call (804)786-2071.

‍California. At this time, California Privacy laws (California Consumer Privacy Act, California Privacy Rights Act) do not apply to us, but we will still protect your Personal Information as outlined in this Privacy Notice. If you feel this is incorrect, please contact us at support@refinedleadership.com 

4. 17. Notice to Residents of the European Union, the European Economic Area and the United Kingdom

This Notice is meant to supplement our Privacy Notice. If you reside in the European Union (“EU”) or the European Economic Area (“EEA”), the European Union General Data Protection Regulation (“GDPR”) will apply to how we collect and process your “Personal Data”, which is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” If you reside in the United Kingdom, the United Kingdom Data Protection Act 2018 (“UK GDPR”) will apply to how we collect and process your Personal Data.
The Personal Data we collect and process, as described in this Privacy Notice, may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. The data centers for Refined Leadership’s Services are located in the United States, and third-party processors operate in many countries around the world. When we collect your Personal Data, we may process it in any of those countries. We have taken appropriate steps and put safeguards in place to help ensure that your Personal Data remains protected in accordance with this Privacy Notice. We also require that third-party processor to whom a data transfer is made has appropriate safeguards in place to protect your Personal Data, in compliance with applicable data protection laws. The particular measures used will depend on the processor, and our agreements with them may include but are not limited to the European Commission approved Standard Contractual Clauses and/or UK International Data Transfer Agreements.
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Legal Basis For Processing: We primarily utilize your consent for lawfully using your Personal Data.  We may also use your Personal Data lawfully and fairly based on any of the following situations:

• to fulfill a contract that you are a party to, and you requested to enter into; 
• to fulfill a compliance obligation we are subject to; or 
• our legitimate interests which do not override the rights and freedoms given to you under the GDPR. 

First and Third-Party Cookies and Other Similar Technologies
Please see our <"Cookie Policy"> here. In addition to your rights described in our Privacy Notice, you have the following rights: 

• Right to be informed – about how your Personal Information is being processed. 
• Right of access – to the Personal Information we hold about you. You have the right to request copies of your Personal Information. We may charge you a small fee for this service.
• Right to rectification – to have your Personal Information corrected if it is inaccurate and to have incomplete Personal Information completed. 
• Right to erasure – this means that under certain circumstances, you have the right to request we remove your Personal Information from our system.
• Right to restrict processing – this means that in certain conditions you have the right to restrict processing of your Personal Information.
• Right to data portability – you have the right to request us to transfer the data that we have collected to another organization/ company, or directly to you, under certain conditions.
• Right to object – this means that under certain conditions, you have the right to object to the processing of your Personal Information.
• Rights in relation to automated decision making and profiling – this means that under certain circumstances you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

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How to Exercise your Right(s)

We will not discriminate against you for exercising your rights. You may exercise your rights about your Personal Data by contacting us as described below in Section 20. 

Once we receive your request, we will need to verify your identity before providing you with the Personal Data we hold about you. Typically, we will respond to your request within thirty (30) days. If we are unable to verify your identity, complete your request or if additional time is required to fulfill a request, we will notify you in writing.

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Refined Leadership may not release certain types of information based upon exemptions specified in applicable laws. Where possible, we will sever the information that will not be disclosed and provide you with access to the remaining information. Should we be unable to provide access to or disclose Personal Data to you, we will provide you with an explanation, subject to restrictions. In certain circumstances, such as where the request is manifestly unfounded, excessive or repetitive, we may charge you a reasonable fee. We will advise you of any fees before proceeding with a request.

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Withdrawal of Your Consent

If we used consent to lawfully and fairly use your Personal Data, you may withdraw your consent at any time by contacting us as described below.  Doing so may prevent you from accessing the Website. In some cases, we may limit or deny your request to withdraw consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. If you unsubscribe from the promotional emails you will still receive emails regarding your account.

To withdraw your consent, contact us at: support@refinedleadership.com. 

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Retention of Personal Data

As we are committed to the privacy of your Personal Data, we only hold on to Personal Data for as long as we need it to provide Services to you.  We may retain limited Personal Data to meet legal or compliance obligations our Company must meet.  You can request further details of retention periods for different aspects of your Personal Data by contacting us.

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How to Lodge a Complaint

If you are in the EU or the EEA and have a complaint about how we use your Personal Information, you have the right to lodge a complaint with a supervisory authority. A list of the Data Protection Authorities and their contact information can be found here:  Our Members | European Data Protection Board (europa.eu)

If you reside in the UK and have a complaint about how we use your Personal Information, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”). You can find additional information on how to do so here: Make a complaint | ICO

1. 18. Notice to Canadian Residents

If you reside in Canada, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) will apply to how we collect and process your Personal Information. In addition to the safeguards and rights listed in this Privacy Notice, the following will also apply to you: 

‍Accuracy and Use of your Personal Information: We rely on you to update and correct your Personal Information. Please update your Personal Information by logging into your account or contact us at the address or via email below, immediately if there are any changes to your Personal Information. We may keep historical information in our backup files as permitted by law. Your Personal Information will not be used without your consent for purposes other than the ones for which it was collected, as described in this Privacy Notice and in compliance with applicable laws. We will request your consent for any new or additional purposes for the collection and processing of your Personal Information.  

‍First and Third-Party Cookies and Other Similar Technologies: Please see our Cookie Policy : <"Cookie Policy">

‍Online Tracking.  We do not currently recognize automated browser signals regarding tracking mechanisms, which may include ‘Do Not Track’ instructions. 

‍Security of Your Personal Information and Personal Data: We implement security measures designed to protect your information from unauthorized access, alteration, disclosure and/or destruction. Because the internet is not a completely secure environment, we cannot warrant the security of any information a user transmits to us or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards.  Any account you have on our Website is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures; however, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee the Services are absolutely secure. In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, we will notify you of the breach by email, fax, or U.S. mail. We will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Refined Leadership to determine the scope of the breach and to investigate and restore the integrity of the data system.Your Rights In addition to your rights described in this Privacy Notice, you will have the following rights: 

• Right to be Informed: You have a right to be informed about how your Personal Information is collected and processed. 
• Right to Access: You have the right to access the Personal Information that Refined Leadership has about you. To request a copy of such information, please contact us at: support@refinedleadership.com. If you have an online account, you may access certain categories of Personal Information by logging into your account.
• Right to Withdraw your Consent: You may withdraw your consent to processing (where such processing is based upon consent) by contacting us at the email or address below. If you withdraw your consent for the processing of Personal Information for the purpose to which your originally consented, then we may no longer be able to provide you Services. In some cases, we may limit or deny your request to withdraw consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. If you unsubscribe from the promotional emails or texts, you will still receive emails with booking confirmations.
• Right to Opt-Out:  You have the right to opt-out of any ‘sales’ of your Personal Information, if a business is selling your information. For clarity, we do not sell your Personal Information. 
• Right to Delete your Personal Information: You may request that we delete (and direct our service providers to delete) your Personal Information, subject to certain exceptions.
• Right to Rectification: Please contact us at: support@refinedleadership.com to let us know if your Personal Information is inaccurate or changes, so that we can update your Personal Information. If you have an account with us, please log in and update your account information there.
• Right to Data Mobility: You have the right to request that the data we have collected from you be moved to you in a standard digital format. We may not be able to process your request if we are unable to verify your identity or if complying with your request is unduly burdensome.

‍How to Exercise your Rights: We will not discriminate against you for exercising your rights. You may exercise any of the above rights, by contacting us as indicated below or by emailing us at: support@refinedleadership.com. Once we receive your request, we will need to verify your identity before providing you with the Personal Information we hold about you. Typically, we will respond to your request within thirty (30) days. If we are unable to verify your identity, complete your request or if additional time is required to fulfill a request, we will notify you in writing.

‍E-mail and SMS Mobile Messaging Communications: In compliance with the Canada’s anti-spam legislation (CASL), our Websites allow you to sign up and expressly consent to receiving electronic communications. All emails sent from Refined Leadership will clearly state who the email is from and provide information on how to contact us.  You can unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. You can opt-out of receiving future text messages by replying "STOP". If you opt-out and un-subscribe, you will still receive transactional/ booking confirmation emails from us. You may also contact us at support@refinedleadership.com to stop receiving them or can unsubscribe using the link included in the e-mail or by calling us at +1 (312) 854-9715.

 Privacy of Minors: Our Services are not designed for minors and we do not intentionally or knowingly collect Personal Information from users who are considered minors in their province. If we discover that a minor has provided us with Personal Information, we will delete such information. 
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Questions or Complaints Regarding Our Privacy Practices: We hope that you will contact us if you have any questions or complaints regarding how we handle or use your Personal Information.  We will work to answer your question or address your complaint. You also have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy though the courts. You can learn more here Reporting concerns and filing complaints - Office of the Privacy Commissioner of Canada.

2. 19. Notice to Residents Outside of the United States, EU, EEA, UK and Canada

Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. If you are located outside of the United States, the EU, the EEA, the UK or Canada, please be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage in the United States. We will protect the privacy and security of Personal Information according to this Privacy Notice regardless of where it is processed or stored.

3. 20. Contact Information

If you have any questions comments, or complaints concerning our privacy practices, please contact us by sending an email to support@refinedleadership.com or send correspondence via mail to:Refined Leadership Inc.2501 Chatham Road, Ste. NSpringfield, IL 62704We will attempt to respond to your request and to provide you with additional privacy-related information.